Privacy Policy

1. Introduction

Luxury Limousine Service ("Company," "we," "us," "our") is committed to protecting your privacy and ensuring you have a positive experience on our website and while using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

• Register an account on our website or mobile application
• Make a booking or reservation for our services
• Complete your user profile
• Contact our customer service team
• Subscribe to our newsletter or promotional communications
• Participate in surveys, contests, or promotions
• Provide payment information for transactions

2.2 Personal Information

The personal information we may collect includes:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, account preferences
• Billing Information: Payment method details, billing address, transaction history
• Professional Information: Company name, position, industry (for corporate customers)
• Personal Preferences: Service preferences, vehicle preferences, special requirements
• Communication Data: Emails, chat messages, customer service interactions
• Travel Information: Pickup/destination locations, travel history, booking preferences

2.3 Automatically Collected Information

When you visit our website or use our services, we automatically collect:

• Device Information: Device type, operating system, browser type, IP address
• Location Data: GPS location (with your permission) for real-time tracking
• Usage Data: Pages visited, features used, services accessed, time spent
• Cookies and Analytics: Usage patterns, preferences, and behavioral data
• Log Files: Access times, referring pages, and error information

2.4 Information from Third Parties

We may receive information about you from:

• Third-party payment processors and financial institutions
• Background check services (for security purposes)
• Business partners and corporate clients
• Publicly available sources

3. How We Use Your Information

We use collected information for the following purposes:

• Service Provision: To process bookings, provide transportation services, and customer support
• Account Management: To create and maintain your account, manage your preferences
• Billing and Payments: To process payments, issue invoices, and manage billing
• Communication: To send booking confirmations, service updates, and customer support
• Marketing: To send promotional offers, newsletters, and targeted advertisements (with consent)
• Safety and Security: To detect fraud, prevent abuse, and protect our services
• Analytics and Improvement: To analyze usage patterns and improve our services
• Legal Compliance: To comply with legal obligations and regulations
• Dispute Resolution: To resolve customer disputes and complaints
• GPS Tracking: To enable real-time driver tracking and route optimization (with consent)

4. Data Security and Storage

4.1 Security Measures

We implement comprehensive security measures to protect your personal information:

• Encryption: SSL/TLS encryption for data transmission
• Password Hashing: Passwords are hashed using bcrypt algorithm
• Secure Servers: Data stored on secure, protected servers
• Access Controls: Limited employee access with authentication requirements
• Regular Audits: Regular security assessments and vulnerability testing
• Firewalls: Advanced firewall and intrusion detection systems
• Data Backup: Regular encrypted backups for disaster recovery

4.2 Limitation of Liability

While we implement robust security measures, no online platform is 100% secure. We cannot guarantee absolute security of your information. Transmission of data over the internet carries some risk. Your use of our services indicates your acceptance of this risk.

5. Data Retention

We retain your personal information based on the following principles:

• Account Data: Retained while your account is active and for 3 years after closure
• Transaction Records: Retained for 7 years for accounting and legal compliance
• Communications: Retained for 2 years for customer service and dispute resolution
• Marketing Data: Retained until you opt out of communications
• Analytics Data: Retained for 12 months or as required by law
• Location Data: Retained for 30 days unless specifically archived for trip history

After retention periods expire, data is securely deleted unless legal obligations require longer retention.

6. Information Sharing and Disclosure

6.1 When We Share Information

We may share your information with:

• Service Providers: Third parties who assist with payment processing, data analysis, customer service
• Drivers: Essential booking information (pickup location, destination, passenger name, contact)
• Law Enforcement: When required by law or court order
• Business Partners: Corporate clients and affiliated services (with your consent)
• Successor Organization: In case of merger, acquisition, or sale of assets

6.2 Information We Do NOT Share

We explicitly do NOT share or sell:

• Your personal information to third-party marketers or data brokers
• Your financial information or payment details (except with payment processors)
• Your location history to outside companies
• Your email address to spam services or unsolicited marketers

7. Your Rights and Choices

7.1 Access and Correction

You have the right to:

• Access your personal information held by us
• Request correction of inaccurate or incomplete information
• Request a copy of your data in a portable format
• Contact us at support@luxurylimo.com to exercise these rights

7.2 Opt-Out Options

You can opt out of:

• Marketing Emails: Click "Unsubscribe" link in any promotional email
• SMS Notifications: Reply "STOP" to any SMS message
• Cookies: Disable cookies in your browser settings
• Location Tracking: Disable GPS permissions in your device settings
• Analytics: Opt out through our website preferences

7.3 Data Deletion

You can request deletion of your account and associated data. Upon verification of your identity, we will delete your information subject to legal retention requirements. Some information may be retained for 60 days in our backup systems.

8. Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files stored on your device that help us remember your preferences and improve your experience. We use:

• Session Cookies: Temporary cookies that expire when you close your browser
• Persistent Cookies: Remain on your device to remember preferences
• Third-Party Cookies: From analytics and marketing partners

8.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to reject cookies or alert you when a cookie is sent. Please note that disabling cookies may affect website functionality.

9. Third-Party Links and Services

Our website may contain links to third-party websites and services. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of linked websites. We recommend reviewing the privacy policies of third-party sites before providing your information.

10. Children's Privacy

Our services are not directed to children under 18 years old. We do not knowingly collect personal information from children. If we discover that a child has provided information, we will delete such information immediately. Parents or guardians who believe their child has provided information can contact us at privacy@luxurylimo.com.

11. International Data Transfer

If you are located outside the United States, please note that we may transfer your information to the United States for processing. By using our services, you consent to transfer of your information to countries outside your country of residence, which may have different data protection rules.

12. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected and how it's used
• Right to delete personal information (subject to exceptions)
• Right to opt-out of sale or sharing of personal information
• Right to non-discrimination for exercising privacy rights

To exercise these rights, email us at privacy@luxurylimo.com with your request.

13. European Data Protection Rights (GDPR)

If you are located in the European Union, you have additional rights under GDPR:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure (right to be forgotten)
• Right to restrict processing
• Right to data portability
• Right to object to processing

Our legal basis for processing your data is legitimate interest and performance of contract.

14. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our website. Your continued use of our services after changes constitutes acceptance of the updated Privacy Policy.

15. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@luxurylimo.com
• Support Email: support@luxurylimo.com
• Phone: +1 (555) 123-LIMO
• Mailing Address: 123 Luxury Ave, Premium City, PC 12345
• Available: 24/7

16. Data Protection Officer

For GDPR-related inquiries, you may contact our Data Protection Officer at:

• Email: dpo@luxurylimo.com
• Response Time: Within 30 days of inquiry